Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use Sole Pay websites, products, and services (collectively, the "Services"). If you have questions, contact us using the details in the "Contact" section.

1) Data Controller

Company: Sole Technologies

Registered Address: Angel Kanchev Street No. 25, Ground Floor - Sofia, Bulgaria

Support Email: [email protected]

2) Personal Data We Collect

• Identity & contact: name, email address, phone number, country/region, and similar identifiers you provide.
• Account & onboarding: information you submit during sign-up, verification, or support requests.
• Usage & device: pages viewed, interactions, approximate location, IP address, browser/device information, and diagnostic logs.
• Cookies & similar technologies: see our Cookie Policy.

3) How We Use Personal Data

• Provide and operate Services (e.g., create accounts, deliver features, respond to support).
• Security and fraud prevention (e.g., monitoring, abuse detection, incident response).
• Improve and develop (e.g., analytics, debugging, product improvement).
• Communications (e.g., service messages; marketing only where permitted and with opt-out controls).
• Legal obligations and enforcement of our terms.

4) Legal Bases (EEA/UK)

Where GDPR applies, we process personal data based on one or more of the following legal bases: performance of a contract, legitimate interests, compliance with legal obligations, and consent (for example, for certain cookies or marketing where required).

5) Sharing and Disclosure

We may share personal data with:

• Service providers helping us operate the Services (e.g., hosting, analytics, communications, customer support tooling).
• Professional advisors (e.g., legal, auditors) where necessary.
• Authorities where we believe disclosure is required by law or necessary to protect rights, safety, and security.
• Corporate transactions in connection with a merger, acquisition, reorganization, or sale of assets.

6) International Transfers

Your data may be processed outside Bulgaria/EEA. Where required, we use appropriate safeguards (such as contractual protections) to help ensure a level of protection consistent with applicable law.

7) Data Retention

We keep personal data only as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

8) Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, object to processing, and request data portability. You may also withdraw consent where processing is based on consent. To exercise your rights, contact us at [email protected].

9) Security

We implement technical and organizational measures designed to protect personal data. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10) Children

Our Services are not intended for children. We do not knowingly collect personal data from children.

11) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date above.

12) Contact

Sole Technologies

Angel Kanchev Street No. 25, Ground Floor - Sofia, Bulgaria

Email: [email protected]